Here are a few letters that we have received from satisfied customers:
Dear Mr. Beresford,
I am writing to you today to tell you how pleased we are with the flooring Flat & Fancy installed on our garage floor.
You and your team were always on time, very courteous and totally dedicated to providing an outstanding product and experience. It is always pleasing to a consumer to see a crew who is genuinely devoted to attention to detail and you and your folks show that from start to stop. We are really enjoying the new look you provided our garage and will for years to come. The finished product has exceeded our expectations and we couldn’t be more pleased.
Thanks again for your commitment to excellence. We will enthusiastically refer your services.
Ray Beresford, Owner/President,
I am grateful for the professional service your company’s TEAM re-placed slab work…done!
Each man was polite, a hard worker, cleaner (even after working so hard!)…Gentlemen!
The value has to be better!
Thank you very much. Walkway looks great, Wife & I love. We chose the right guy for the job.
I LOVE my new patio!
Thanks so much for creating a wonderful addition to my home.
Your professionalism & conscientious attitude, plus your crew made this construction project a really positive experience
Thank you and your crew for doing such a great job on our little patio & for putting the remainder of cement in the little pond. We certainly will keep you in mind for any other concrete work we might need. Will tell all our friends about you too.
To Everyone Involved,
We want to thank Ray for working with us & listening to what we wanted. It is a pleasure to have exactly what we had visioned! We know Ray couldn’t have done it himself so thanks to all the hard worker that made it work! We LOVE our patio!
My wife and I would like to thank for the outstanding work you have done both on the patio for our hot tub and the sidewalk. The professional workmanship is very obvious. The color, texture, and stain look real and feel very good to walk on.
We’ve already had one comment about from a friend whose concrete work was no where near to yours.
Thank you so much for your work. We wish you continued success in the future.
David and Candi
Ray - Thanks for the great job! Your guys were very professional and did a great job and got it done in a timely fashion!
The driveway looks gorgeous! Thank you so much!
Rip & Norma
Kenneth J. White
Dear Mr. Foster,
I would like to express my sincere appreciation and admiration for the outstanding job you and your crew did on my porches and driveway! Your company totally exceeded all my expectations! I was thoroughly impressed with every one of your employees and their professionalism, dedication, craftsmanship, and the way they attacked the job and knocked it out! Imagine my suprise then when I found out after the job was all done, that the fellow who did the estimate and supervised the work was none other than the President and owner of the company, himself (you sly guy!) I was even doubly impressed!
I have had in the past, well, shall we say, some "less than satisfactory" experiences with home improvement contractors. I was wondering also this time if I would have to be the "picky, complaining" home-owner carefully watching the crew to make sure things were done right, on schedule, and that I, my family, and my property were respected. Your folks, however, went "above and beyond" in all respects! I was totally comfortable with them. They were always polite and had a smile on their face. I even felt I might be in their way or disturbing them when I came out to see the "action" and learn a bit about the concrete business. My employer thanks you too, by the way, as I was able to get a lot of my own work done, as well! Who may not thank you, however, will be any future contractos I hire, as you have truly set the highest standards for the home-owner-to-contractor relationship and job performance. You're going to be a very hard act to follow!
You should know, too, that a number of my neighbors have come by and admired the work. Of course, they have your name and number! And if I ever hear of any of my friends or associates, or anyone else that needs concrete work in this town, you're the only one I'll refer them to, telling them not to bother calling anyone else! And please do not hesitate to give any prospective customers my name and number if they want to talk to a fellow home-owner.
P.S.: And a special "THANK YOU!" to Sharon, who was an absolute pleasure to work with and really helped me out with the utility line checkers. You folks are great!!
The Handy Man Show
KVOR Radio 740
Dear Mr. Steczo and Mr. Festi,
... I just wanted to pass on to you guys a copy of a letter I sent Al Foster of "Flat & Fancy, Inc." They truly do as their business cards say: "Quality Concrete Work". My front porch fell about two inches this past August and cracked pretty badly. And my driveway has been imparting quite a few "strange bounces" during father-son basketball games in the past few summers. "Flat & Fancy" came in, tore out the old stuff and in with the new! And I have to tell you, as thoroughly impressed as I was with the work they did, I was just as thoroughly disgusted with the poor job that had been done by the builders of the house, which became very evident as "Flat & Fancy" pulled up the original "stuff". Suffice it to say that the initial "slop and quick" concrete work was like a rickety old out-house compared to the "Fort Knox" "Flat & Fancy" did for me!! This porch and driveway will be standing long after the house falls to dust!!
So, if the topic comes up, please let any of your listeners and emailers know that we've got a great concrete contracting firm in town! Don't worry; I'm not getting "finders fees" for any jobs I refer to them! I just like to let folks know when someone has really done a great job. We hear too much these days about sloppy work and bad home improvement contractor stories (got a couple myself). But now I've got a real success story, too!
(letter above attached)
Dear Mr. Foster
Just wanted to drop you a note to thank you and your men for the fantastic job you did on my driveway & sidewalk. It looks wonderful and they did a good job on everything.
Dear Al, Sharon & All,
Thanks so much for the great job you did at our house! It wa refreshing to have such responsive people returning our calls, and to have the work done well as promised. We are very please and would be happy to recommend you or give references.
Doug & Hannah
….you’re so good at what you do…we admire that so much!
Larry & Leslie
This new driveway transforms the look of our house. I am very pleased with the results. My neighbors are telling me how nice it looks too! Many thanks for your excellent work.
Thanks for the fine job you and your crew did replacing my garage apron and surrounding sidewalk. This was the second job you’ve done for us and like the first, crews were efficient, polite, and a pleasure to be around. Please feel free to use me as a reference. I’ll be happy to sing your praises.
Flat & Fancy recently replaced our concrete driveway with a very beautiful, colored and stamped one that looks like rough stone and whose colors repeat those of our house and surroundings….we recommend Flat & Fancy without reservation.
Just wanted to pass along a compliment for the outstanding service we received from Flat & Fancy…
You and your staff did such a nice job on my patio. I am really enjoying it. Often times construction projects are so stressful, but this on was one of the more enjoyable processes for me. You’ve been timely, courteous, and professional. That’s not the norm in construction so I appreciate you work even more. Thanks for a job really well done!